Customer Care - An Introduction
This course gives an introduction to customer care within the health care service. The course has been designed for all levels including complete novices to customer care. It takes around 8-10 study hours to complete the course, though you have access to this course for 3 months from registration.
Dealing with Difficult Situations - An Introduction
This course gives an introduction to dealing with difficult situations within the health care service. The course has been designed for all levels including those new to the healthcare environment. It takes around 8 study hours to complete the course, though you have access to this course for 3 months from registration.
Human Resources - An Introduction
This course gives a solid introduction to Human Resources and how it is used within the health sector, as both the employer and employee.
It takes around 8-10 study hours to complete the course, though you have access to this course for 3 months from registration.
Benefiting from Appraisals
This course gives an overview of the appraisal process and looks at how both the employer and employee benefit from completing them effectively specifically within the health care service. The course has been designed for all levels including complete novices. It takes around 8-10 study hours to complete the course, though you have access to this course for 3 months from registration.